Original essay on: Evaluation of service quality( Servqual 5 dimension

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I need a business report of 2000 words of case analysis. I have attached all the description in the attached file below. I need a Executive Summary
1. Include introduction about service quality,
2. Body sectioning.
• Evaluation of service quality( Servqual 5 dimension should be used) Positive comments, Negative Comments . Support with literature.
• Service management Strategy, Analysis Notes (e.g. what is done well + why; what needs to be improved + why) Example of supporting literature
3. Conclusion and Recommended Strategies to Improve Service Management (and thus Service Quality) Explanation and Justification, Example of supporting literature Minimum 14 References list.

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